Cancellation & Refund Policy

This policy governs how cancellations and refunds are handled on the PlaySync platform. By using the service, users and venue partners agree to the conditions stated below.

2.1 Cancellation by Users

Users may cancel a booking and receive a full refund if:

• The cancellation is made within 24 hours of booking, and
• The booked slot is scheduled at least 48 hours in the future.

2.2 Non-Refundable Cases

No refund will be issued if:

• The cancellation is requested after 24 hours of booking.
• The time slot is less than 48 hours away at the time of cancellation.
• The user does not show up at the venue or partially uses the service.
• The cancellation request is made after the scheduled booking time has passed.

2.3 Refund Processing

• Valid refunds will be processed through Khalti.
• It may take 5–7 business days for the amount to reflect in the user's account, depending on Khalti's processing timelines.
• If a booking is canceled due to technical errors or payment failures on PlaySync's part, the user will receive a full refund regardless of the time window.

3.1 Cancellation by Venue Partners

If a venue partner needs to cancel a confirmed booking:

• They must notify both PlaySync and the user at least 24 hours in advance.

The user is entitled to either:

• A full refund, or
• A rescheduled slot, subject to user approval.

3.2 Penalty for Repeated Cancellations

Venue partners who frequently cancel bookings may be subject to:

• Temporary suspension of listings.
• Review of their continued partnership with PlaySync.

Users may request to reschedule a booking:

• Within 24 hours of the original booking.
• Provided the new slot is within 7 days of the original booking.
• Rescheduling is subject to venue availability and partner approval.

Venue Partners may also propose rescheduling in case of unforeseen issues, subject to user approval.

• All refund or cancellation disputes must be raised through the in-app Support Panel or via email within 7 days of the booking date.
• PlaySync will mediate between the user and the partner, and decisions will be made on a case-by-case basis.
• Final refund authority lies with PlaySync after consultation with all parties.

PlaySync is not liable for cancellations caused by natural disasters, government restrictions, or other uncontrollable events. In such cases:

• Users will receive a full refund or rescheduling option, depending on the scenario.

PlaySync reserves the right to interpret and apply this policy in unique or unforeseen cases to maintain platform integrity and user satisfaction. The policy may be revised from time to time, and changes will be communicated in advance via app or email notifications.

This policy is subject to and governed by PlaySync's Terms & Conditions.