Terms & Conditions

Graphics Garage Pvt. Ltd. (hereinafter the "Company") operates the digital platform PlaySync (hereinafter "the Platform"), which is a service designed to facilitate the listing, booking, and management of sports facilities (such as futsal courts and other recreational venues) across Nepal.

The Company is registered in Nepal and has its principal office at Kathmandu, Nepal. For any inquiries or correspondence, you may contact the Company through the channels below:

PlaySync, as a service, is currently operational in its Venue Partner application form, enabling eligible entities to onboard their venue details, manage offline booking schedules, configure availability slots, and monitor operational data related to facility usage and earnings.

PlaySync is a cross-platform mobile and web application developed to support the digital administration and internal operation of sports venues in Nepal. At this stage of the Platform's implementation, its functionality is specifically tailored for Venue Partners—defined as individuals or organizations that own, operate, or manage sports and recreational facilities such as futsal grounds and related infrastructures.

Venue Partners, upon successful onboarding, are granted access to a secure management interface through which they may register their facilities and input relevant operational information. This includes but is not limited to venue name, location, sports type, available amenities, pricing structures, operational hours, and court or turf configurations. The Platform further enables Partners to set slot availability, manage manual (offline) bookings, track reservation history, and monitor estimated revenue figures via in-built analytics dashboards.

All operational and scheduling adjustments are initiated and maintained by the Venue Partner through the application's user interface. The Platform facilitates the accurate recording of facility usage, manual slot reservations, and venue-specific performance insights for internal use by the Partner. Venue registration data may be reviewed by Platform Administrators for accuracy, operational consistency, and quality assurance.

PlaySync serves as a centralized digital environment to streamline venue-side administrative tasks and reduce dependency on traditional, non-digital processes such as verbal bookings or paper-based logs. The Platform operates as a business-to-business utility, intended to enhance operational visibility and efficiency for Venue Partners across Nepal.

3.1. Nature of the Platform's Role

As described in Section 2, PlaySync operates exclusively as a digital venue management interface intended for use by authorized Venue Partners. The Platform is designed to facilitate internal administrative tasks such as schedule coordination, record-keeping of walk-in bookings, venue detail configuration, and localized analytics tracking. At no point does the Company, Graphics Garage Pvt. Ltd., assume possession, operational oversight, or legal responsibility over any physical venue that is onboarded or maintained through the Platform.

The Company neither inspects nor supervises the real-world condition of such venues, nor does it engage in the facilitation of external customer interactions on behalf of the Venue Partner. Venue Partners, therefore, remain entirely independent entities and shall not be construed as agents, affiliates, employees, or legal representatives of the Company.

3.2. Limitation of Liability

To the fullest extent permitted by prevailing legislation, Graphics Garage Pvt. Ltd. disclaims all liability for any form of direct, indirect, incidental, punitive, consequential, or special damages resulting from, or in connection with, the use or attempted use of the Platform by a Venue Partner. This includes, but is not limited to: operational mismanagement of booking schedules, pricing inconsistencies, revenue misreporting, data interpretation errors, and the loss, corruption, or inaccessibility of analytics or internal records.

The Company shall further not be held responsible for damages arising from accidents, safety incidents, or third-party claims that may occur within or around venues managed using the Platform, regardless of whether such events are connected to slot reservation processes or day-to-day activities occurring at the premises. In those jurisdictions that limit or restrict the applicability of liability exclusions, the Company's liability shall be construed to extend only to the minimum degree required by Nepali law.

3.3. Disclaimer of Warranties

The PlaySync Platform and all services, features, interfaces, and tools offered therein are provided strictly on an "as is" and "as available" basis, without any express or implied warranties. The Company expressly disclaims all warranties, including but not limited to those concerning merchantability, fitness for a particular purpose, accuracy of analytics output, or suitability for operational reliance.

The Company does not warrant that the Platform will function without error, downtime, latency, or interruption, nor that any content displayed within the administrative dashboard or any data presented through analytics modules will be free from bugs, miscalculations, or outdated configurations. Venue Partners acknowledge that use of the Platform is entirely at their own discretion and risk.

3.4. Venue Partner-Provided Information

All information displayed within the Platform regarding venue name, description, operating hours, pricing structure, facilities, amenities, and slot configuration is populated and maintained by the respective Venue Partner. The Company does not validate, verify, or independently confirm the accuracy, truthfulness, or completeness of such information. It is the sole responsibility of each Venue Partner to ensure that the data they provide remains current, factual, and representative of the actual status of the venue they operate.

4.1. No Warranty on Venues

The Company does not provide, and expressly disclaims, any warranty, guarantee, or representation—whether express, implied, or statutory—concerning the condition, safety, legality, operational suitability, or quality of any sports or recreational facility managed through the PlaySync Platform. All matters relating to the upkeep, safety compliance, operational readiness, and lawful use of such facilities fall exclusively within the responsibility of the respective Venue Partner.

4.2. Platform Service Warranty Disclaimer

While the Company employs commercially reasonable measures, industry-recognized practices, and modern technological safeguards to maintain the operational integrity of the Platform, it does not warrant or guarantee that the Platform will at all times be free from defects, vulnerabilities, viruses, interruptions, or other operational anomalies. The Company makes no assurance that the Platform will meet all performance expectations of the Venue Partner, nor that any identified technical issues will be resolved within a specific timeframe.

4.3. Venue Partner Responsibility for Quality and Compliance

It is an explicit condition of these Terms that each Venue Partner shall bear sole responsibility for ensuring that their facility or facilities meet all applicable safety standards, legal requirements, and operational best practices. This includes, without limitation, the obligation to maintain accurate, current, and truthful records of venue details within the Platform.

5.1 Company's Right to Suspend or Terminate

The Company reserves the absolute discretion to suspend, restrict, disable, or permanently terminate a Venue Partner's access to the Platform, in whole or in part, if the Company determines that the Venue Partner has engaged in conduct constituting a breach of these Terms, any incorporated policies, or any applicable legal or regulatory requirements.

The Company may, in cases it considers severe—such as instances of fraud, deliberate misrepresentation of venue information, manipulation or circumvention of Platform security measures, or conduct that may expose the Company to legal liability—implement suspension or termination measures immediately and without prior notice.

5.2 Venue Partner's Right to Discontinue Use

Venue Partners may, at their sole discretion, elect to discontinue use of the Platform and may submit a formal request for the closure of their account. Such a request must be made in writing through the official support channels designated by the Company. The Company reserves the right to defer or decline an account closure request in circumstances where unresolved disputes, regulatory inquiries, or contractual obligations subsist.

5.3 Effect of Termination

Upon the effective date of termination—whether initiated by the Company or by the Venue Partner—all rights of access to, and use of, the Platform's venue management functionalities provided under the free-to-use model shall immediately cease. Provisions of these Terms which, by their nature, are intended to survive termination—including limitations of liability, indemnification, intellectual property rights, and governing law—shall remain in full force and effect.

5.4 Discontinuation of the Platform

The Company expressly reserves the unilateral right to suspend, discontinue, or permanently withdraw the PlaySync Platform, in whole or in part, at any time and for any reason it deems commercially, operationally, or legally necessary. Where reasonably practicable, thirty (30) calendar days advance written notice will be provided to active Venue Partners.

6.1 Venue Safety and Compliance

Each Venue Partner expressly acknowledges and undertakes the continuing obligation to ensure that any sports facility or recreational venue listed, managed, or otherwise represented through the PlaySync Platform is maintained in a condition that is safe, lawful, and in conformity with all applicable statutory requirements, regulatory directives, municipal ordinances, licensing regimes, and industry-recognized standards.

By initiating or maintaining a venue listing, the Venue Partner represents and warrants that such facility meets all requisite health, safety, and operational benchmarks, including adequate upkeep of equipment, reasonable hygienic conditions, sufficient illumination, and possession of all licenses, permits, or other governmental authorizations necessary for lawful operation.

6.2 Proper Use of the Platform

The use of the Platform by any Venue Partner is expressly conditioned upon compliance with all applicable provisions of these Terms, as well as adherence to principles of lawful, ethical, and good-faith conduct. For purposes of this Section, "misuse" shall be construed broadly to include:

• Dissemination of false, misleading, or defamatory content
• Circumvention or attempted circumvention of any security or operational feature
• Creation of multiple or fraudulent accounts for deceptive purposes
• Deployment of automated tools, bots, or data extraction mechanisms without consent
• Conduct intended to disrupt, impair, or manipulate the Platform
• Any form of harassment, abuse, or intimidation directed towards other users or staff

6.3 No Unlawful or Prohibited Use

Venue Partners shall refrain from utilizing the Platform for any activity, purpose, or objective which is unlawful, prohibited, or otherwise inconsistent with the intended functions of the Platform. The Company retains the unilateral discretion to remove any listing or content where there exists a reasonable suspicion that such listing or content is associated with unlawful or improper activity.

7.1. License to Use the Platform

Subject to strict compliance with these Terms, the Company hereby grants to each Venue Partner a limited, non-exclusive, non-transferable and fully revocable licence to access and utilise the PlaySync platform solely for the purposes of managing, administering, and promoting those sports facilities and venues lawfully under the Venue Partner's ownership or operational control.

7.2. Venue Listing Approval

All content, materials, and information submitted by a Venue Partner shall be subject to the Company's discretionary review process. The Company reserves the unfettered right to approve, reject, suspend, or permanently remove any listing or portion thereof. Any act of approval by the Company shall not constitute an endorsement, guarantee, or warranty as to the quality, safety, legality, or suitability of the venue.

7.3. Intellectual Property and Platform Content

The Platform, together with all software, algorithms, user interface designs, graphics, logos, trademarks, service marks, trade names, and compilations of data constitutes valuable intellectual property owned by the Company. "PlaySync" and all associated logos and brand elements are proprietary marks of the Company.

7.4. Content Provided by Venue Partners

Each Venue Partner retains all right, title, and interest in and to the original content it creates and uploads to the Platform. Notwithstanding such retention of ownership, the Venue Partner hereby grants to the Company an irrevocable, worldwide, royalty-free, perpetual, sublicenseable, and transferable license to use, reproduce, adapt, distribute, publicly display, and otherwise exploit such content in connection with the operation, improvement, and lawful marketing of the Platform.

7.5. Restrictions

The Venue Partner shall refrain from engaging in any activity that could impair, disrupt, reverse engineer, or otherwise compromise the integrity of the Platform. Without prior written consent, the Venue Partner shall not:

• Copy, reproduce, modify, create derivative works of, or distribute the Platform
• Decompile, disassemble, or reverse engineer the Platform
• Remove, obscure, or alter any copyright or proprietary notices
• Employ automated means such as bots, scrapers, or crawlers to access data

8.1 Eligibility and Age Requirement

By applying for registration or accessing the Platform as a Venue Partner, you expressly represent that you are at least eighteen (18) years of age, or have otherwise attained the age of legal majority in your jurisdiction, and that you possess the legal capacity to enter into binding contractual obligations. The scope of PlaySync's services is presently limited to venues situated within the territorial boundaries of Nepal.

8.2 Account Security

The Venue Partner assumes sole responsibility for maintaining the strict confidentiality and integrity of all authentication credentials associated with its Platform account. In the event that you know or reasonably suspect that your credentials have been compromised, you shall immediately notify the Company. All actions undertaken through your account shall be deemed to have been authorised by you.

8.3 Compliance with Laws

You covenant and agree to use the Platform in strict compliance with all applicable laws, statutes, ordinances, and regulations, including those pertaining to data protection, intellectual property, commercial conduct, public safety, and the lawful operation of sports facilities.

8.4 Good Faith and Fair Dealing

All Venue Partners are expected to engage with the Platform in a manner consistent with the principles of good faith and fair dealing. This entails the truthful and non-misleading presentation of venue information, adherence to representations you make concerning your facilities, and the avoidance of any discriminatory or unethical practices.

8.5 Account Responsibility and Multiple Accounts

Except where expressly authorised in writing, each Venue Partner—whether an individual or an entity—shall maintain no more than one active account on the Platform. The creation of multiple accounts without approval, particularly where intended to circumvent Platform restrictions, constitutes a material breach of these Terms.

8.6 Consequences of Violation

Any breach of the foregoing conditions may result in immediate corrective action by the Company, including the removal of non-compliant content, the suspension or permanent termination of your account, or the initiation of legal proceedings.

9.1 Privacy Policy

The use of the PlaySync Platform shall be governed by the Company's Privacy Policy, which is incorporated herein by reference. In the event of any inconsistency between these Terms and the Privacy Policy with respect to data protection matters, the Privacy Policy shall prevail.

9.2 Absence of Third-Party Integrations

During the current operational phase, the Company does not integrate or rely upon any third-party mapping, messaging, or payment gateway services. All tools, features, and interfaces are native to the Platform and maintained solely under the control of the Company.

9.3 Modifications to Terms

The Company reserves the right, at its sole discretion, to modify these Terms at any time. Material modifications shall take effect no earlier than seven (7) days from the date of notice. Your continued use of the Platform after the effective date shall constitute conclusive acceptance of the revised Terms.

9.4 Governing Law and Jurisdiction

These Terms shall be governed by and construed exclusively in accordance with the laws of Nepal. The parties irrevocably submit to the exclusive jurisdiction of the competent courts of Nepal, with the courts situated in Kathmandu designated as the primary forum.

9.5 Support and Contact

The Company shall endeavour to provide Venue Partners with reasonable support. While the Company will make commercially reasonable efforts to respond within a reasonable timeframe, no guarantee of response time or resolution is given. All communications must be conducted in a professional and respectful manner.

9.6 Force Majeure

The Company shall not be held liable for any failure or delay in the performance of its obligations to the extent such failure results from causes beyond its reasonable control, including acts of God, natural disasters, governmental actions, civil unrest, labour disputes, or network outages.

9.7 Data Retention and Security

Upon account closure or prolonged inactivity, personal and operational data may be retained for a period not exceeding three (3) years unless a longer period is mandated by applicable law. The Company employs security measures commensurate with industry standards.

9.8 Data Access and Deletion Requests

Venue Partners may request access to, correction of, or deletion of their personal data by submitting a written request to the Company's designated contact address. Certain data may be retained notwithstanding a deletion request if required by law.

9.9 Policy Updates

The Company may issue revisions to these Terms or related policies without individual notice where such revisions are non-material in nature. Venue Partners are responsible for periodically reviewing the most current version of the Terms.

By creating and maintaining an account on the PlaySync Platform, submitting venue information for listing, or otherwise accessing or utilising any component of the Platform's services, you, as a Venue Partner, expressly acknowledge and agree that you have read these Terms and Conditions in their entirety, that you understand the legal rights and obligations set forth herein, and that you accept and consent to be bound by them in full.

Such acceptance constitutes a binding contractual relationship between you and Graphics Garage Pvt. Ltd., acting in its capacity as the operator of the PlaySync Platform.

You further affirm that your agreement to these Terms is made voluntarily, without duress or undue influence, and that you possess the requisite legal capacity and authority to enter into this binding agreement. Your continued use of the Platform shall constitute ongoing confirmation of your assent to be bound by these Terms.

If, at any time, you do not agree to be bound by the provisions of these Terms, your sole and exclusive remedy shall be to immediately cease all access to and use of the Platform and to submit a formal request for account closure in accordance with Section 5.